Accessibility
Accessibility Commitment
At Saunders Collins & Loeb, we are dedicated to excellence in serving all clients, including people with disabilities. We believe in ensuring equal access to our services and facilities for everyone. Below, you will find our commitment to accessibility outlined in detail:
Assistive Devices
Our staff are trained and familiar with any assistive devices we offer for use by clients with disabilities while accessing our services.
Communication
We communicate with people with disabilities in ways that take into account their disability, ensuring effective and respectful interaction.
Service Animals
People with disabilities and their service animals are welcomed at our premises. Service animals are allowed in areas open to the public.
Support Persons
Clients with disabilities accompanied by a support person will be allowed to have them accompany them on our premises. We discuss with the client and support person how to maintain confidentiality and solicitor-client privilege.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, we promptly notify clients. Notices include the reason for the disruption, anticipated duration, and alternative options.
Training for Staff
All our employees, volunteers, and others who interact with the public receive training on accessibility. This includes an overview of relevant legislation, our accessible customer service plan, and how to interact with people with disabilities.
Feedback Process
Clients can provide feedback on our services to people with disabilities in person or in writing. All feedback is directed to admin@scllaw.ca. We respond to feedback within 15 days and address complaints promptly.
Modifications to Policies
Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
We are committed to continuously improving our accessibility practices to better serve our clients. If you have any questions or require assistance, please contact us.